Overview

Emergency Medical Care for when you need it most.

Affinity Rescue provides a wide range of Emergency Rescue and Response services that include: Emergency response and stabilisation, medical transportation, trauma counselling and more.

When signing up to Affinity Rescue’s emergency medical care and cover we keep everything as clear and simple as possible, providing you and your family with cover when you need it most.

If you are looking for reasons why you should consider Affinity Rescue as your Emergency Medical Rescue Service provider then consider these great benefits.

Great benefits include:

Life-Threatening Emergency Medical Response, Stabilisation and Medical Transportation Affinity Rescue’s Contact Centre will immediately dispatch an appropriate road or air ambulance, which is staffed by appropriately qualified emergency medical care practitioners. Once at the scene of the incident, lifesaving support will be provided to the patient and, where relevant, the patient will be stabilised before transfer is provided to the closest, most appropriate medical facility as per client customised requirements. The team of medical professionals will prioritise a transfer based on medical conditions, the degree of urgency, the patient’s state and fitness to travel. Other considerations include but are not limited to airport availability, weather conditions and distance to be covered. Our Contact Centre and operational team will determine whether transport will be provided by medically equipped helicopter, regular scheduled flight or road. Full cost.
Admission deposit guarantees Affinity Rescue (where required to facilitate admission) will issue a Guarantee of Payment to the treating facility in the case of admission following a life-threatening accident, traumatic event or sudden illness, including but not limited to:

  • Heart Attacks
  • Asthma Attacks
  • Ongoing seizures
  • Serious car accidents
  • Victims of violent crimes
  • Near drowning
Up to R75 000
Emergency Casualty Room stabilisation twice per annum The Service Providers provide two emergency casualty room visits per family per annum, to ensure immediate and appropriate emergency medical care of the member by the emergency department of the receiving medical facility, thus preventing any delays in treatment due to financial policies enforced by medical facilities. The first R500 fee on all casualty visits falls away if admitted into hospital. Up to R14 000
Emergency Medical Information Lifesaving medical advice can be accessed via 0861 11 77 74 where a medically trained professional will be able to guide you through a medical crisis.
Medical Hotline/Confidential Non-Emergency Medical Information and Advice Affinity Rescue medical personnel, including paramedics and nurses, will be available 24 hours a day to provide general medical assistance in confidence. This is an advisory and information service, as a telephone conversation does not permit an accurate diagnosis. Telephonic advice.
Trauma counselling Affinity Rescue’s Trauma Support Team will provide support and trauma counselling. Telephonic counselling services are available 24 hours a day, seven days a week, providing advice which includes but is not limited to:

  • Natural death
  • Unnatural death
  • Crime related incidents (hijacking, armed robbery, shooting, stabbing)
  • Sexual assault
  • Attempted suicide
  • Domestic violence
  • Post trauma
  • Drowning
  • Hospital Support
  • Death Notifications
  • HIV/AIDS counselling
  • Car accidents
Telephonic advice.
Repatriation of Mortal Remains When an Insured Person’s death occurs away from their normal place of residence, the deceased will be transported to their place of residence. Within the territorial limits of South Africa.