FREQUENTLY ASKED QUESTIONS

Q: What areas do you operate in?
A: South Africa, Nationwide.

Q: May we add extended family members as dependants?
A: No, you can only add your immediate family members to the plan i.e. spouse and children.

Q: Will I receive the difference between the costs and the benefit amount?
A: No, we will pay the costs up to the maximum amount of the benefit being claimed for.

Q: Do we receive a card and stickers for the car?
A: Yes, you will receive a Membership pack which will include your policy documentation, a membership card and stickers for your car and/or cell phone.

Q: What does the twice per annum R14 000 Casualty Room Benefit cover?
A: It is important to note that Affinity Rescue casualty benefits apply to life-threatening events only. Most casualty rooms have contracting doctors that normally bill you separately. This means that any bill sent to you from the casualty room Doctor will not affect your R50 000 admission deposit as the costs will be deducted from the R14 000 twice per annum casualty room benefit.

Q: What are your response times?
A: There will be an immediate dispatch of emergency response. Our team of medical professionals will prioritise a transfer based on medical conditions, the degree of urgency, the patient’s state and fitness to travel. Other considerations include but are not limited to airport availability, weather conditions and distance to be covered.

Q: Your advice line – how does that work? Can I phone in anytime for assistance?
A: Affinity Rescue medical personnel, including paramedics and nurses, will be available 24 hours a day to provide general medical assistance in confidence. This is an advisory and information service, as a telephonic conversation does not permit an accurate diagnosis. This service is inclusive of referrals to medical practitioners.

Q: What does your Trauma Counselling include?
A: Affinity Rescue’s Trauma Support Team will provide support and trauma counselling to the Insured Persons. Telephonic counselling services are available 24 hours a day, seven days a week, providing advice which includes but is not limited to:

  • Natural death
  • Unnatural death
  • Crime related incidents (hijacking, armed robbery, shooting, stabbing)
  • Sexual assault
  • Attempted suicide
  • Domestic violence
  • Post trauma
  • Drowning
  • Hospital support
  • Death notifications
  • HIV/AIDS counselling
  • Car Accidents

Q: What is the maximum entry age for this plan?
A: The maximum entry age for this plan is 64 years old.